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Shipping and payments

We ship worldwide:

Shipping

Delivery time

We mainly deliver within 4 working days for digital products and 12 working days for printed products, some searches may be longer but they never exeed 2 weeks.

Our work is totally handicraft, the documents are always unique and it takes a while to work the best.

Accepted payments:

payments

Customer Care

For any requests or information do not hesitate to contact our customer support, our priority will be a quick answer.

We receive a lot of E-mails per day , which is why we had to make choices how to contact us.

Respond to all E-mails received by users of the network, this is our corporate commitment; any message will not remain unanswered.

To maintain this commitment , on a site which receives about 20,000 daily visits, few but clear rules are needed:

  1. Asked Questions must be closely related to our products or our company ( seems obvious, but it is not for everyone) ;
  2. Do not ask , because it is not possible to do so , sending the history of the surname in vision before buying as each story is the result of a single work , a custom product , made on the basis of the research of our experts .
  3. Search is started only after you have placed an order;

In any case, your questions are welcome.

No AI required

No AI required

Heraldrys Institute of Rome strongly believes in the intellectual work of human beings and for this reason, given the type of its activity, has decided not to use any kind of artificial intelligence.

Behind our works there is always the meticulous work of heraldic researchers as well as our customer service is handled by experts in customer care.